Shipping policy
Shipping Policy
All physical products from VikArt Studio are made to order. Production begins after your order has been confirmed.
Production Times
Because our products are produced on demand, please allow time for production before shipment. Production times may vary depending on the product, production location, and order volume.
Shipping and Delivery
Orders may be produced and shipped from different locations depending on the product and the customer’s delivery address.
Shipping times and available delivery methods vary by destination. Estimated delivery information is provided during checkout when available.
Please note that production time and shipping time are separate. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, customs processing, weather conditions, or other circumstances outside our control.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate when placing your order. VikArt Studio is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at begemott114@gmail.com and include your order number, a description of the issue, and clear photographs of the product and packaging.
For information about returns and refunds, please see our Refund Policy.