Refund policy

Refund Policy

At VikArt Studio, each physical product is made to order specifically for you. Because our art prints and other products are produced on demand, we generally cannot accept returns or exchanges for reasons such as a change of mind, ordering the wrong size, or choosing the wrong product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving it.

Include your order number, a brief description of the issue, and clear photographs showing the product and the problem. We will review the claim and, when appropriate, arrange a replacement or refund.

Please do not return an item without contacting us first.

Order Changes and Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed.

If you need to change or cancel an order, please contact us as soon as possible. If production has not yet started, we will make reasonable efforts to accommodate your request.

Returns and Exchanges

Since our products are made to order, we generally do not accept returns or exchanges for products that have been correctly produced and delivered as ordered.

If a return is authorized because of a production error, defect, damage, or another eligible issue, we will provide instructions on how to proceed.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where applicable law provides additional rights, those rights will apply.

Contact

If you have questions about an order, return, replacement, or refund, please contact VikArt Studio through the contact information provided on our website.